Shipping policy

ESSENTIALSCO — SHIPPING POLICY

Effective Date: 1 July 2025

Overview

Thank you for shopping with EssentialsCo. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your order within South Africa.

By placing an order with EssentialsCo, you agree to the terms of this Shipping Policy.

Shipping Partner

All EssentialsCo orders are delivered via Aramex Store-to-Door — a trusted, nationwide courier service that delivers directly to your door anywhere in South Africa.

Delivery Timeframe

Order Type	Estimated Delivery Time
Standard Delivery	8 – 11 business days after order confirmation

Order Processing

Orders are processed within 1–2 business days of payment confirmation
You will receive an order confirmation email once your order is placed
You will receive a tracking number once your order has been dispatched

Shipping Fee

A flat rate shipping fee of R89 applies to all orders, delivered anywhere in South Africa.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to track your delivery directly on the Aramex website at www.aramex.co.za.

Delivery Address

Please ensure your delivery address is complete and accurate at the time of placing your order. EssentialsCo is not responsible for delays or failed deliveries resulting from:

An incorrect or incomplete delivery address provided by the customer
The recipient not being available to receive the delivery
Access restrictions at the delivery address

If a delivery fails due to any of the above reasons, redelivery fees may apply and will be the customer's responsibility.

Delivery Delays

EssentialsCo takes reasonable care to ensure orders are dispatched promptly. However, once your order has been handed over to Aramex, delivery timelines are managed by the courier and may be affected by circumstances beyond our control, including but not limited to:

High volume periods (e.g. Black Friday, festive season)
Adverse weather conditions
National strikes or civil unrest
Public holidays
Courier operational delays

In such cases, EssentialsCo's liability is limited to making reasonable efforts to assist you in resolving the delay with Aramex. We will not be held liable for losses arising from courier delays outside of our control, provided we have fulfilled our obligation to dispatch your order timeously.

⚠️ Important: In accordance with the Electronic Communications and Transactions Act (ECT Act), if your order has not been delivered within 30 days of your purchase date and no agreed alternative timeframe has been communicated, you are entitled to cancel your order and receive a full refund.

Lost or Missing Orders

If your tracking information shows your order has been delivered but you have not received it, please:

Check with neighbours or building management
Contact Aramex directly with your tracking number
Contact us at Admin@EssentialsCo.co.za within 7 days of the indicated delivery date

EssentialsCo will assist in lodging a formal investigation with Aramex. We are not liable for parcels confirmed as delivered by the courier to the correct address.