Refund policy

ESSENTIALSCO — RETURN & REFUND POLICY

Effective Date: 1 July 2025

Overview

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, with all accessories and components included. You'll also need your receipt or proof of purchase.

To start a return, contact us at Admin@EssentialsCo.co.za. Please note that items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Defective or Faulty Goods — 6-Month Statutory Warranty

In accordance with the Consumer Protection Act 68 of 2008 (Section 56), if your blender is found to be defective, unsafe, or not fit for its intended purpose within 6 months of delivery, you are entitled to choose one of the following remedies at no cost to you:

✅ Full refund
✅ Replacement unit
✅ Repair

Return shipping costs for confirmed defective items will be covered by EssentialsCo.

Exceptions — Non-Returnable Items

The following items cannot be returned:

Items purchased on sale or marked as final sale
Items that have been used, damaged by the customer, or are missing components
Items returned without prior authorisation from EssentialsCo
Items damaged due to misuse, neglect, accidental damage, or failure to follow care instructions
Items that have been physically altered, disassembled, or tampered with

Exchanges

The fastest way to get what you want is to return the eligible item and once the return is accepted, make a separate purchase for the new item.

7-Day Cooling-Off Period (Online Purchases)

In accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), customers who purchase online have the right to cancel their order within 7 days of delivery without reason. The item must be unused, in its original condition, and in its original packaging. Return shipping costs for change-of-mind returns are the customer's responsibility.

Please note: The European Union 14-day cooling-off clause has been removed as EssentialsCo currently ships within South Africa only.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at Admin@EssentialsCo.co.za.

Return Shipping Costs

Reason for Return	Who Pays Shipping
Defective / faulty product	EssentialsCo
Damaged on arrival	EssentialsCo
Wrong item received	EssentialsCo
Change of mind (within 7 days)	Customer
14-day return (unused, original condition)	Customer